Delivery & Returns

Deliveries

Deliveries within the UK are sent via DHL. International deliveries are sent via DHL or Fedex – depending on the size of the package and the destination.

Shipping within the UK and International is free of charge.

Online returns

For complete confidence when purchasing online, Ajuwelier provide you 14 days to return a watch if you aren’t happy with a full refund. If you purchase in-store, we can offer you an exchange or credit note if you return a watch within 14 days.

Please return items in an unworn condition, with the accessories purchased, a copy of your receipt and/or proof of purchase. For online purchases, please contact us to inform us of your desire to return the item. Please only send your purchase back to the Ajuwelier, not the manufacturer.

Once your returned item is received, we will email or call you to notify you that we have received your returned item. Your item must be unused, and in the same condition you received it to be eligible for a refund. It also must be in the original packaging, certification and accessories where applicable. All factory seals must be intact to receive a full refund or exchange if returning a new, unused watch.

Following an inspection, we will notify you of the approval or rejection of your refund request. A partial refund will process in the following instances:

• The item is not in its original condition, is damaged or has missing parts.
• Any item that is returned 14 days after delivery